Collection Point
The KLM Animal Hotel is located near Schiphol, accessible via the cargo area — NOT in any passenger terminal. Contact KLM Cargo or your pet transport agent for exact directions and collection procedures.
Dog arrival guide
KLM Animal Hotel
The KLM Cargo Animal Hotel at Schiphol is one of the world's premier pet transit facilities, handling approximately 25,000 dogs and cats, 6,000 horses, and 22 million chickens annually. Fully operational 24/7, it is staffed by attendants trained at the School of Veterinary Medicine and Amsterdam Zoo Artis. Features include a unique dog-walking service, individual kennels, a full quarantine station, and climate-controlled holding areas. A veterinarian is on call at all times.
Hours
24/7
Dog-Owner Tip
For pets entering the EU via Schiphol, the EU Border Entry Vet Inspection is handled at the Animal Hotel. KLM's dog-walking service is unique in the airline industry. Visitors are NOT permitted in the Animal Hotel — you cannot visit your pet during transit. Transit pets are automatically cared for between connecting flights.
Facility map
Map the animal facility, not just the passenger terminal.
The critical address is usually the cargo, animal reception, quarantine or border-inspection facility. Use this as a starting map search, then confirm the exact entrance with the airline, facility or receiving agent before travelling.
- AirportAmsterdam Schiphol (AMS)
- CityAmsterdam, Netherlands
- FacilityKLM Animal Hotel
- Hours24/7
- Phone+31 20 649 2656 (KLM Cargo)
Before the flight
Send document scans early where the facility offers pre-checks, and confirm whether the airline treats your dog as cabin, checked baggage, AVIH or manifest cargo.
After landing
Wait for clearance updates. Cargo and animal reception facilities are often outside passenger terminals and may need a taxi, car or agent appointment.
What to carry
Bring photo ID, original veterinary documents, microchip details, airway bill numbers, agent contacts and a charged phone.